Can I change or pause my subscription?
Yes — you have complete control at any time, with no minimum period, no penalties, and no fees.
- Modify your delivery frequency, update your payment details, or adjust quantities to match how much water your household filters.
- Pause your subscription if you've built up extra cartridges, you're going away, or you simply want a break. Resume whenever you're ready.
- Cancel all future deliveries in one click, effective immediately.
Manage everything from your account portal at puurefilters.com/apps/subscriptions.
Step by step, with screenshots:
1From our website: open Customer Care, then Manage My Subscription. Or simply tap the green button at the top of this page — it takes you straight there.
2You'll land on a page with a summary of your subscription. Click See more details to open your full portal.
3In your portal: Reschedule to move your next delivery date, Edit next to Shipping Info to change your delivery address, and Edit next to Payment Details to update your payment card.
If your next order has already been dispatched before you make a change, it will apply from the following delivery. You'll always keep any cartridges already sent.
How does the Puure subscription work?
The subscription was designed so you never have to think about running out of cartridges. Once set up, fresh replacements arrive on schedule — automatically, commitment-free, and fully adjustable at any time.
Each cartridge filters up to 1,000 litres of water, which corresponds to roughly 3 months of typical household use. Even when the water still tastes fine, the filter media gradually saturates — which is why timely replacement matters for consistent performance.
Modify, pause, or cancel at any time from your account portal.
We send a heads-up email a few days before each order is processed. This is your window to skip a delivery, change quantities, or adjust your schedule — with no rush.
I received a subscription order. Can I cancel or return it?
Once a subscription order has been dispatched, it can no longer be cancelled or returned.
Puure cartridges are sanitary products designed for direct contact with drinking water. For hygiene and safety reasons, we cannot accept returns on cartridges — even unused ones — as we have no way to verify the integrity of a product once it has left our warehouse. This protects every customer who receives a Puure cartridge.
What you can do right now: cancel all future deliveries instantly from your account portal — no need to contact us, no delays.
We always send a notification email before processing each order. That window is your best opportunity to skip, pause, or cancel — before the order goes out.
How do I change my payment method (Shop Pay)?
Paid with Shop Pay? Your subscription uses the card saved in your Shop Pay wallet — you can update it in a few clicks from your subscription portal.
Here's how:
1From our website: open Customer Care, then Manage My Subscription. Or simply tap the green button at the top of this page — it takes you straight there.
2You'll land on a page with a summary of your subscription. Click See more details to open your full portal.
3In the Payment Details section, click Edit to update your payment card.