Why aren't returns possible?
Puure filters are water purification products in direct contact with your drinking water. For strict hygiene and food safety reasons, we cannot accept returns on delivered products — even if they're unused and still sealed.
Once a product leaves our warehouse, we have no way to verify its integrity. For this reason, a return is only accepted within 14 days of delivery and only if the product is still unopened, closed and sealed.
Refunds are handled case by case: contact our team, tell us the reason for your request, and we'll find the best solution for your situation.
Compatibility issue? If your faucet isn't compatible, contact our team so we can find the right solution for you — usually a free adapter, or a full refund handled on a case-by-case basis.
To request this, simply contact our team and we'll handle it from there.
Not sure if Puure is right for your faucet? Take our
Compatibility Quiz before ordering, or
reach out to our team. We'd rather answer a question upfront than have you in a difficult situation after.
What if my faucet really isn't compatible?
In the rare case where your faucet has no removable aerator and none of our adapters resolve the issue, the first step is to get in touch with our team. Send us a photo of your tap — our technical team will look at it carefully and work with you to find the best solution for your specific situation.
Before reaching that step, it's always worth trying the filter on any other tap in your home (kitchen, bathroom, utility sink). Many cases that initially appear incompatible are resolved simply by finding the right adapter or the right faucet.
Genuine incompatibility — where no adapter of any kind works — is very uncommon. Our team handles every case individually and will do everything they can to find a solution that works for you.
Reach out to us and we'll take it from there.
What does the Puure warranty cover?
Every Puure® filter comes with a 2-year warranty on the stainless steel body, from the date of purchase.
The warranty covers manufacturing defects and structural issues with the housing — things like a faulty lever mechanism, a cracked body, or a seal that fails under normal use conditions.
Consumable cartridges are not covered under warranty, as they are designed to be replaced every 3 months as part of normal use.
To make a warranty claim, email our team with your order number and clear photos of the issue. Our team will get back to you quickly and handle your case directly — no lengthy processes, no back-and-forth.
We stand behind what we make. If something isn't right with your filter, we want to know and we'll fix it.