# Puure Filters Help Center

> Official customer support for Puure Filters (faucet-mounted and under-sink water filters). Available in English, French (https://puurefiltershelp.com/fr/) and German (https://puurefiltershelp.com/de/). Contact: customercare@puurefilters.com. Shop: https://puurefilters.com

Key facts:
- Faucet compatibility: take the quiz https://puurefilters.com/pages/filter-selection-quiz — free adapter with code ADAPTER45. The faucet aerator must be removable.
- Quooker / boiling-water taps are not compatible.
- Order tracking: https://puurefilters.com/apps/order-tracking (delivery 5–7 business days)
- Manage subscription: https://puurefilters.com/apps/subscriptions
- Refunds case by case; returns within 14 days only if sealed and unopened.
- Lab reports & certifications: https://uk.puurefilters.com/products/tap-system

- [Installation & compatibility (en)](https://puurefiltershelp.com/help/installation.html)

- [Filters & cartridges (en)](https://puurefiltershelp.com/help/cartridges.html)

- [Orders & shipping (en)](https://puurefiltershelp.com/help/delivery.html)

- [Subscription & billing (en)](https://puurefiltershelp.com/help/subscription.html)

- [Water quality & filtration (en)](https://puurefiltershelp.com/help/filtration.html)

- [Warranty & returns (en)](https://puurefiltershelp.com/help/returns.html)

- [About Puure (en)](https://puurefiltershelp.com/help/about-puure.html)

## FAQ (en)

- [How do I install my Puure filter?](https://puurefiltershelp.com/faq.html#faq-0)
- [None of the adapters fit my faucet](https://puurefiltershelp.com/faq.html#faq-1)
- [My filter unscrews or moves when the water runs](https://puurefiltershelp.com/faq.html#faq-2)
- [The filter is leaking after installation](https://puurefiltershelp.com/faq.html#faq-3)
- [How do I install my Puure® Hydro 2.0 under-sink filter?](https://puurefiltershelp.com/faq.html#faq-26)
- [My faucet is not compatible — how do I measure my aerator and get a free adapter?](https://puurefiltershelp.com/faq.html#faq-27)
- [When should I replace my cartridge?](https://puurefiltershelp.com/faq.html#faq-4)
- [How do I replace my cartridge?](https://puurefiltershelp.com/faq.html#faq-5)
- [My filter clogged faster than expected](https://puurefiltershelp.com/faq.html#faq-6)
- [Water flow is very slow in filtered mode](https://puurefiltershelp.com/faq.html#faq-7)
- [Water flow varies from day to day](https://puurefiltershelp.com/faq.html#faq-8)
- [The water flow is lower than when I first installed it](https://puurefiltershelp.com/faq.html#faq-9)
- [I see black particles or dust in the water](https://puurefiltershelp.com/faq.html#faq-10)
- [Can I change or pause my subscription?](https://puurefiltershelp.com/faq.html#faq-11)
- [How does the Puure subscription work?](https://puurefiltershelp.com/faq.html#faq-12)
- [I received a subscription order. Can I cancel or return it?](https://puurefiltershelp.com/faq.html#faq-13)
- [How do I change my payment method (Shop Pay)?](https://puurefiltershelp.com/faq.html#faq-28)
- [I haven't received my package](https://puurefiltershelp.com/faq.html#faq-14)
- [My tracking says delivered but I haven't received anything](https://puurefiltershelp.com/faq.html#faq-15)
- [How long does delivery take?](https://puurefiltershelp.com/faq.html#faq-16)
- [My filter arrived damaged](https://puurefiltershelp.com/faq.html#faq-17)
- [Can I cancel my order?](https://puurefiltershelp.com/faq.html#faq-20)
- [Why aren't returns possible?](https://puurefiltershelp.com/faq.html#faq-18)
- [What if my faucet really isn't compatible?](https://puurefiltershelp.com/faq.html#faq-19)
- [What does the Puure warranty cover?](https://puurefiltershelp.com/faq.html#faq-25)
- [How does the Puure filter work?](https://puurefiltershelp.com/faq.html#faq-21)
- [What pollutants does Puure filter out?](https://puurefiltershelp.com/faq.html#faq-22)
- [Will my water taste different after filtering?](https://puurefiltershelp.com/faq.html#faq-23)
- [How is Puure different from other filtration systems?](https://puurefiltershelp.com/faq.html#faq-24)

- [Installation & compatibilité (fr)](https://puurefiltershelp.com/fr/help/installation.html)

- [Filtres & cartouches (fr)](https://puurefiltershelp.com/fr/help/cartridges.html)

- [Commandes & livraison (fr)](https://puurefiltershelp.com/fr/help/delivery.html)

- [Abonnement & facturation (fr)](https://puurefiltershelp.com/fr/help/subscription.html)

- [Qualité de l'eau & filtration (fr)](https://puurefiltershelp.com/fr/help/filtration.html)

- [Garantie & retours (fr)](https://puurefiltershelp.com/fr/help/returns.html)

- [À propos de Puure (fr)](https://puurefiltershelp.com/fr/help/about-puure.html)

## FAQ (fr)

- [Comment installer mon filtre Puure ?](https://puurefiltershelp.com/faq-fr.html#faq-0)
- [Aucun adaptateur ne convient à mon robinet](https://puurefiltershelp.com/faq-fr.html#faq-1)
- [Mon filtre se dévisse ou bouge quand l'eau coule](https://puurefiltershelp.com/faq-fr.html#faq-2)
- [Le filtre fuit après l'installation](https://puurefiltershelp.com/faq-fr.html#faq-3)
- [Comment installer mon filtre sous évier Puure® Hydro 2.0 ?](https://puurefiltershelp.com/faq-fr.html#faq-26)
- [Mon robinet n'est pas compatible — comment mesurer mon aérateur et obtenir un adaptateur gratuit ?](https://puurefiltershelp.com/faq-fr.html#faq-27)
- [Quand dois-je remplacer ma cartouche ?](https://puurefiltershelp.com/faq-fr.html#faq-4)
- [Comment remplacer ma cartouche ?](https://puurefiltershelp.com/faq-fr.html#faq-5)
- [Mon filtre s'est obstrué plus rapidement que prévu](https://puurefiltershelp.com/faq-fr.html#faq-6)
- [Le débit d'eau est très lent en mode filtré](https://puurefiltershelp.com/faq-fr.html#faq-7)
- [Le débit d'eau varie d'un jour à l'autre](https://puurefiltershelp.com/faq-fr.html#faq-8)
- [Le débit d'eau est plus faible que lors de la première installation](https://puurefiltershelp.com/faq-fr.html#faq-9)
- [Je vois des particules noires ou de la poussière dans l'eau](https://puurefiltershelp.com/faq-fr.html#faq-10)
- [Puis-je modifier ou suspendre mon abonnement ?](https://puurefiltershelp.com/faq-fr.html#faq-11)
- [Comment fonctionne l'abonnement Puure ?](https://puurefiltershelp.com/faq-fr.html#faq-12)
- [J'ai reçu une commande d'abonnement. Puis-je l'annuler ou la retourner ?](https://puurefiltershelp.com/faq-fr.html#faq-13)
- [Comment puis-je modifier mon moyen de paiement (Shop Pay) ?](https://puurefiltershelp.com/faq-fr.html#faq-28)
- [Je n'ai pas reçu mon colis](https://puurefiltershelp.com/faq-fr.html#faq-14)
- [Mon suivi indique « livré », mais je n'ai rien reçu](https://puurefiltershelp.com/faq-fr.html#faq-15)
- [Quels sont les délais de livraison ?](https://puurefiltershelp.com/faq-fr.html#faq-16)
- [Mon filtre est arrivé endommagé](https://puurefiltershelp.com/faq-fr.html#faq-17)
- [Puis-je annuler ma commande ?](https://puurefiltershelp.com/faq-fr.html#faq-20)
- [Pourquoi les retours ne sont-ils pas possibles ?](https://puurefiltershelp.com/faq-fr.html#faq-18)
- [Et si mon robinet n'est vraiment pas compatible ?](https://puurefiltershelp.com/faq-fr.html#faq-19)
- [Que couvre la garantie Puure ?](https://puurefiltershelp.com/faq-fr.html#faq-25)
- [Comment fonctionne le filtre Puure ?](https://puurefiltershelp.com/faq-fr.html#faq-21)
- [Quels polluants Puure filtre-t-il ?](https://puurefiltershelp.com/faq-fr.html#faq-22)
- [Le goût de mon eau sera-t-il différent après filtration ?](https://puurefiltershelp.com/faq-fr.html#faq-23)
- [En quoi Puure se distingue-t-il des autres systèmes de filtration ?](https://puurefiltershelp.com/faq-fr.html#faq-24)

- [Installation & Kompatibilität (de)](https://puurefiltershelp.com/de/help/installation.html)

- [Filter & Kartuschen (de)](https://puurefiltershelp.com/de/help/cartridges.html)

- [Bestellungen & Versand (de)](https://puurefiltershelp.com/de/help/delivery.html)

- [Abonnement & Zahlung (de)](https://puurefiltershelp.com/de/help/subscription.html)

- [Wasserqualität & Filterung (de)](https://puurefiltershelp.com/de/help/filtration.html)

- [Garantie & Rückgabe (de)](https://puurefiltershelp.com/de/help/returns.html)

- [Über Puure (de)](https://puurefiltershelp.com/de/help/about-puure.html)

## FAQ (de)

- [Wie installiere ich meinen Puure Filter?](https://puurefiltershelp.com/faq-de.html#faq-0)
- [Keiner der Adapter passt auf meinen Wasserhahn](https://puurefiltershelp.com/faq-de.html#faq-1)
- [Mein Filter löst sich oder bewegt sich, wenn das Wasser läuft](https://puurefiltershelp.com/faq-de.html#faq-2)
- [Der Filter ist nach der Installation undicht](https://puurefiltershelp.com/faq-de.html#faq-3)
- [Wie installiere ich meinen Puure® Hydro 2.0 Unterspülfilter?](https://puurefiltershelp.com/faq-de.html#faq-26)
- [Mein Wasserhahn ist nicht kompatibel — wie messe ich meinen Strahlregler und erhalte einen kostenlosen Adapter?](https://puurefiltershelp.com/faq-de.html#faq-27)
- [Wann sollte ich meine Kartusche austauschen?](https://puurefiltershelp.com/faq-de.html#faq-4)
- [Wie wechsle ich meine Kartusche?](https://puurefiltershelp.com/faq-de.html#faq-5)
- [Mein Filter ist schneller als erwartet verstopft](https://puurefiltershelp.com/faq-de.html#faq-6)
- [Der Wasserdurchfluss im gefilterten Modus ist sehr langsam](https://puurefiltershelp.com/faq-de.html#faq-7)
- [Der Wasserdurchfluss schwankt von Tag zu Tag](https://puurefiltershelp.com/faq-de.html#faq-8)
- [Der Wasserdurchfluss ist geringer als nach der ersten Installation](https://puurefiltershelp.com/faq-de.html#faq-9)
- [Ich sehe schwarze Partikel oder Staub im Wasser](https://puurefiltershelp.com/faq-de.html#faq-10)
- [Kann ich mein Abonnement ändern oder pausieren?](https://puurefiltershelp.com/faq-de.html#faq-11)
- [Wie funktioniert das Puure Abo?](https://puurefiltershelp.com/faq-de.html#faq-12)
- [Ich habe eine Abo-Bestellung erhalten. Kann ich sie stornieren oder zurückgeben?](https://puurefiltershelp.com/faq-de.html#faq-13)
- [Wie ändere ich meine Zahlungsmethode (Shop Pay)?](https://puurefiltershelp.com/faq-de.html#faq-28)
- [Ich habe mein Paket nicht erhalten](https://puurefiltershelp.com/faq-de.html#faq-14)
- [Meine Sendungsverfolgung sagt „zugestellt“, aber ich habe mein Paket nicht erhalten](https://puurefiltershelp.com/faq-de.html#faq-15)
- [Wie lange dauert die Lieferung?](https://puurefiltershelp.com/faq-de.html#faq-16)
- [Mein Filter kam beschädigt an](https://puurefiltershelp.com/faq-de.html#faq-17)
- [Kann ich meine Bestellung stornieren?](https://puurefiltershelp.com/faq-de.html#faq-20)
- [Warum ist eine Rückgabe nicht möglich?](https://puurefiltershelp.com/faq-de.html#faq-18)
- [Was, wenn mein Wasserhahn wirklich nicht kompatibel ist?](https://puurefiltershelp.com/faq-de.html#faq-19)
- [Was deckt die Puure-Garantie ab?](https://puurefiltershelp.com/faq-de.html#faq-25)
- [Wie funktioniert der Puure®-Filter?](https://puurefiltershelp.com/faq-de.html#faq-21)
- [Welche Schadstoffe filtert Puure heraus?](https://puurefiltershelp.com/faq-de.html#faq-22)
- [Wird mein Wasser nach dem Filtern anders schmecken?](https://puurefiltershelp.com/faq-de.html#faq-23)
- [Was unterscheidet Puure von anderen Filtersystemen?](https://puurefiltershelp.com/faq-de.html#faq-24)

## Full content

- [All answers in plain text, all languages](https://puurefiltershelp.com/llms-full.txt)